Wednesday, May 31, 2006

A Day in My Life

Me: yes I received a bill for this Rachel Ray magazine, but I just paid it in December. I paid the bill in December and never received one issue of the magazine. I called last month to tell you guys that and you told me I wrote my address wrong, so you couldn't send me any issues.
Actually that is funny because you cashed my check with my address on it, but I still never got one copy.

Customer Disservice Woman: this is a bill for a renewal.

Me: What renewal? I signed up but haven't received the magazine yet.

Customer Disservice Woman: this is for your renewal, that means you would get this magazine at a discounted rate for another year.

Me: (getting louder) I do understand what "renewal" means. WHY would I renew something when I haven't even received my first year yet?

CDW: so you don't want to renew it?

Me : (very loud) I HAVEN'T RECEIVED ONE ISSUE OF THIS MAGAZINE, YOU CASHED MY CHECK SO YOU HAVE MY MONEY BUT I HAVE NOT RECEIVED MY GOODS. PLEASE SEND ME MY ONE YEAR OF THIS TERRIBLE MAGAZINE FROM A WOMAN WHO USES TERMS LIKE "SAMMIES" AND "YUMMO" AND LETS END THIS HORRIBLE CONVERSATION NOW.

CDW: Ok, I will send you out one year of this magazine, so it will expire June 2007 and is that all today?

Me: Now that my blood pressure has skyrocketed, I think I am good.

4 comments:

  1. I don't mean to laugh...cause I know the experience for you wasn't at all funny...but reading your post made me do just that. Only because you wrote it in such a humorous manner. Thank you

    Now as for the experience....I have to say the customer service people don't really listen they only repeat what's on the cheat sheet in front of them. And it certainly sounded like this particular one in your case didn't even hear you.

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  2. LOL! BLEEPING IDIOTS!!!! I hate people like this, and I get them all the time. What customer service? It's customer headache! You should have made her return your money, and still send out the magazine just because they're stupid.

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  3. I've been there before, but with Scholastic Book Club. Glad you got it resolved.

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  4. SOOOOO accurate!!!!!

    I have a headache from just thinking about it!

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